Returns and Refunds Policy

 

Thank you for shopping at UCHICOOK.

If you are not entirely satisfied with your purchase, we’re here to help. All products purchased on www.uchicook.com can be returned as long as they meet the following conditions:

 

  • The product was purchased within the last 30 days
  • The product is in its original sealed packaging

 

Damaged items

  • If you received a damaged product, please notify us immediately for assistance.

Wholesale orders are final. Please contact customer service with any questions.

 

Shipping charges

Unless otherwise discussed with UCHICOOK’s customer service, shipping charges incurred in connection with the return of a product are non-refundable. Likewise, all return charges are at the buyer’s expense.

 

Send the product with its original packing to:

UCHICOOK

386 Beech Ave Suite B7

Torrance, CA 90501

Once we receive your return, we will issue a credit or refund within 10 business days and send you an email confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us

By phone number: (310)787-7837

By email: onlineshop@uchicook.com